PRIVACY POLICY

Introduction

Lumivo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumivoai.com (the "Site") and use our AI-driven content orchestration platform (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms, do not access the Site.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Data").

1.1. Information You Provide to Us

• Account Information: Name, email, password, company name when you register.
• Payment Information: Collected via third-party processors (Stripe, Chargebee); full credit card details are not stored on our servers.
• User Content (Inputs): Text, documents (PDFs, Whitepapers) you upload to generate content.
• Social Media Credentials: OAuth tokens when you connect social media accounts; passwords are not stored.

1.2. Information Collected Automatically

• Usage Data: Interaction with the Service (features used, time spent, pages visited).
• Device Data: IP address, browser type, operating system, device identifiers.
• Cookies: Used to maintain session and analyze site traffic. Can be controlled via browser settings.

2. HOW WE USE YOUR INFORMATION

• To Provide the Service: Process uploaded documents (Input) and generate social media posts (Output).
• To Facilitate Posting: Publish generated content to connected social media accounts upon approval.
• AI Processing: Input may be sent to third-party AI providers (OpenAI, Anthropic) only for generating content. Proprietary data is not used to train public AI models.
• Billing: Process subscription payments.
• Communication: Send administrative info, policy updates, security alerts, support messages.

3. SHARING OF YOUR INFORMATION

We do not sell your Personal Data. We may disclose information in the following situations:

• Service Providers: AI providers, cloud hosting (AWS, Vercel, Azure), payment processors (Stripe, Paddle), analytics (PostHog, Google Analytics, HotJar).
• Legal Obligations: When required by law or valid public authority request.
• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred.

4. DATA RETENTION

• Personal Data is retained only as long as necessary for the purposes in this Privacy Policy.
• User Content: Retained while account is active for context history; projects or documents can be deleted anytime.
• Deleted Accounts: Personal data removed within 30 days, except where legal/accounting retention is required.

5. SECURITY OF YOUR DATA

We use administrative, technical, and physical measures to protect your data, including encryption (SSL/TLS). No method of electronic storage or transmission is 100% secure.

6. YOUR DATA PROTECTION RIGHTS (GDPR & CCPA)

• The right to access: Request copies of personal data.
• The right to rectification: Correct inaccurate information.
• The right to erasure: Request deletion under certain conditions.
• The right to restrict processing: Request limitation of processing.
• The right to data portability: Request transfer of data to another organization or directly to you.

Contact: support@lumivoai.com

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers outside your jurisdiction. By providing information from outside the U.S., you consent to such transfers.

8. CHILDREN'S PRIVACY

Our Service is not intended for children under 13 (16 in EEA). We do not knowingly collect personal information from children.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last Updated" date. Please review periodically.

10. CONTACT US

For questions regarding this Privacy Policy, contact us at:

• Email: support@lumivoai.com